Frequently Asked Questions
Where is Dirty Paws licensed?
I am licensed and permitted in both the District of North Vancouver and the District of West Vancouver, and follow all bylaws and regulations set by each municipality.
Is Dirty Paws Insured?
Dirty Paws is insured and bonded through Binks Insurance Brokers; proof of insurance is available upon request.
What areas of Greater Vancouver do you pickup in?
I provide service in several neighbourhoods of Vancouver, as well as North and West Vancouver. In Vancouver the pickup zone is roughly between Arbutus in the west, Highway 1 in the east, and King Edward in the south. On the North Shore the pickup zone roughly falls between 15th St in West Vancouver and Highway 1/Second Narrows Bridge in North Vancouver.
What are the requirements for off-leash hikes?
Your dog must be well socialized with reliable recall, in good physical health and fully vaccinated. We do not accept dogs that have a history of aggressive or unpredictable behaviour.
If my dog is not able to hike off leash, will you walk them on leash?
No, our hikes are for dogs that are able to be reliably walked on off-leash trails only.
Do you take un-neutered or un-spayed dogs?
Dogs over 1 year are required to be spayed or neutered to join our hikes.
Does my dog need to be licensed in my municipality?
Yes, your dog needs to be licensed.
Do you require a key to my home?
Yes, as the pickup and drop off times vary we require a key (and fob for apartment buildings) to access your home.
What is your cancellation policy?
24 hours notice is required to cancel a scheduled walking service and 48 hours notice to cancel a scheduled boarding service to avoid being charged in full.
How do we request walks and boarding?
Dirty Paws uses Pet Sitter Plus to schedule all services. You may request directly through your client portal or email email@example.com
For more information on our terms and conditions please download our Client Form below.
What software do you use?
We use a client portal called Pet Sitter Plus.